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Frequently Asked Questions

Please use the live-chat if you can't find the answer

Pre-sales Questions

Does my item arrive packed?
Yes!  All of my jewellery (store or bespoke) arrives safely packed and inside a presentation box.
Can you make alterations to size from shop items?
Yes absolutely!  I will happily adjust ring sizes or chain length.  Just grab me on live chat..

General Questions

Do your products come with a HallMark?
Yes, you can see more details in our services page
Are you insured?
Yes.  I am registered with the Guild of Jewellery Designers and insured to £5m - Details here

Account Questions

Do I need and account to purchase?
No you can checkout as a guest.  If you do decide to open account for regular purchases, you can see your order history and more.

Payment Questions

What type of payments do you accept?
Through PayPal you can pay with Visa/Mastercard/Discover/Maestro and Amex.  We also accept bank transfer and will ship on the day of cleared funds.

Shipping Questions

How long does shipping take?
If you order from our store before 2pm, UK deliveries are next day (Mon-Friday). If you are ordering a bespoke piece, I will inform you about production time guide. For International shipping, this will be advised at time of purchase depending on your location.

Member Questions

What’s the difference Account or Member?
They are similar, in fact you have both when you register. Account holders see orders, invoices and shipping details, while members get their own page and can post to the blog.